AN IMPORTANT MESSAGE FROM TRICOLOR IN RESPONSE TO COVID-19.

Daniel Chu, APR/07/2020

We’re here to assist. If you have been impacted by COVID-19 and would like to discuss payment relief, please contact us

As we assist the needs of our customers impacted by COVID-19, our call wait times may be longer than normal. To better assist you, please take advantage of our self-service options.

As a reminder, common signs of coronavirus (COVID-19) infection include fever, cough, and shortness of breath. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

We have implemented our business continuity plan enabling us to continue conducting business as usual. We continue to provide timely service to our valued customers. If, for immediate assistance, you prefer to access your account online, we suggest that you utilize our self-service platform, for 24/7 access to your account. By clicking here, you’ll be able to register for e-statements, update your address, enroll in automatic payments, and view your payment history.

During this difficult time, it’s hard to know where to turn for help. We’re here for you. Tricolor may offer payment extensions allowing customers to defer their payment(s) based on each customer’s current situation. If you are affected by the coronavirus and need to discuss payment arrangements, or require assistance regarding your Tricolor account, call 888-448-7426.

If you have a Customer Online account, you can use it to make payments and to access your account 24/7. Click here to log into your Online Account.

How to make a payment?

If you do not have a Customer Online Account, you can set one up so you can make payments. Click here to create a new Online Account.

You can also make a one-time payment online without an online account. Click here to make a one-time payment.

If you would like to make a payment over the telephone, call 888-448-7426. You can make a payment 24 hours a day using our automated phone system, or with the assistance of an agent during the following business hours:

Mon-Sat 9am-9pm CST.